Refund Policy

We want you to love your Cartza purchase. If something doesn’t feel right, we’re here to help.

Returns

We accept returns within 7 days of order delivery, under the following conditions:

The item must be unused, unwashed, and in its original packaging

All tags, labels, and accessories must be intact

Returns must be requested via email at hello@cartza.in with your order number and reason

Please note: Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.

Replacements (If applicable)

In case you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery at hello@cartza.in with photos of the issue. We’ll arrange a free replacement if eligible.

Refunds

Once we receive and inspect your returned item:

A refund will be processed to your original payment method

it may take 5–7 business days for the amount to reflect in your account, depending on your bank/payment provider

❌ items Not Eligible for Return

Items purchased during sale/clearance

Personal care or hygiene products

Gift cards or downloadable items

Any product returned in used/damaged condition

📩 Need help?

For any questions, email us at hello@cartza.in — we’re here to make it right.